Frequently Asked Questions

  1. It tells me my e-mail or password are incorrect, how do I get my password sent to me?
  2. I know I'm using the correct e-mail address and password (I copied them directly from my e-mail message), but it's not letting me log in.
  3. None of the above questions fit my problem or the solution does not work for me.
  4. What's all the information displayed in the Available Keys and Quizzes section?
  5. What do all those numbers in the 'Engagement Index' section mean?
  6. What do all those numbers in the 'Retention Results' section mean?
  7. How do I change my account settings?
  8. What are 'Programs'?
  9. How does my To Do List work?

It tells me my e-mail or password are incorrect, how do I get my password sent to me?

Resetting your password is a fairly simple process. When you first logged into the system you were asked to set up a "challenge" question to retrieve your password. On the login page you will see a link for "Forgot your password?". Just click that link and correctly answer the challenge question, a new password will be e-mailed to you.


I know I'm using the correct e-mail address and password (I copied them directly from my e-mail message), but it's not letting me log in.

Cookies are most likely turned off in your browser. Here's how to enable cookies in Internet Explorer.


None of the above questions fit my problem or the solution does not work for me.

None of the above information helps me solve my problem. In this case, please contact support@conceptkeys.com via e-mail or call us 817/996-2808.


What's all the information displayed in the Available Keys and Quizzes section?

The Available Keys and Quizzes section provides information directly correspondent to the program being displayed.

The 'Date Completed' column will either show a date (e.g. 2004-03-03) or the word 'INCOMPLETE'. If there is a date present, then you have completed the item detailed in that row on that date.

The 'Date Delivered' column specifies the date that particular item became available for your use.

The 'Days Late' column provides the whole number of days (one day being 24 hours from the 'Date Delivered') which have passed between the 'Date Delivered' and the 'Date Completed'.

The 'Key Number' column specifies what key the row references. For instance, if the 'Item' was 'Food for Thought Questions' and the 'Key Number' was 39, those would be the 'Food for Thought Questions' for 'Key Number' 39.

The 'Item' column describes what item this row will reference. This will, typically, be the title of a Micro-Lesson, Food for Thought Questions, Retention Quiz, or Most Important Key Quiz.


What do all those numbers in the 'Engagement Index' section mean?

The Engagement Index contains several indices of the extent of engagement by a participant in this improvement program based upon data representing the participants approach to participating in the program in the designated manner and timeframe.

Both the Project Leader and the Participant can learn from the information contained in the Engagement Index. The Concept Keys developmental system is based on the participant processing small units of information on a regular, daily basis. Thus, the percentage of time the participant processes an element of the program within the 24 hour period after it is available each workday (before another one stacks up and doubles the learning work load), is an indicator of the degree to which the participant is engaging in the improvement program.

There are four elements to the Concept Keys system in which the degree of engagement is represented as part of the Engagement Index:

  1. Daily Key/Micro-lesson
  2. Daily Food For Thought Questions
  3. Weekly Retention Quiz
  4. Weekly Most Important Key Quiz

The Engagement Index at the bottom of the Available Keys and Quizzes page indicates in each of these four categories two pieces of information:

  1. The percent of time that the participant has finished each element within 24 hours of it being made available.
  2. The average number of 24 hour periods (days) late that the participant has been in finishing each of the elements.

These data are to be interpreted individually along with the information available in the Days Late column. The data can best be interpreted to represent patterns and anomalies such as vacations, trips, etc. They do not blend together in one statistical evaluation of the degree of engagement.


What do all those numbers in the 'Retention Results' section mean?

The Retention Results section displays the number of Keys a Participant was able to identify of the 5 Keys available each week. Each week the Retention Quiz places the latest 5 Keys randomly amongst a random selection of 15 Keys from all Concept Keys Programs; the Participant must simply identify the most recent 5 Keys in their program.

This process continues each week while a cumulative total is maintained. Should a Participant not complete the Quiz in a given week, it is assumed that the Participant could not remember the Keys and chose to not take the Quiz. However, should a Participant be on vacation or not able to access the Concept Keys material over an extended timeframe, they do have continuing access to those Quizzes until they are completed.

In the Retention Results area, the percent of correct responses in each week is displayed and a cumulative percent total is also exhibited. These are supplemented by the actual count of total correct relative to the total possible correct.


How do I change my account settings?

Your account settings are easily changed to whatever you desire from the Participants page. You simply click on the title of the item you want to change. For example, if you wanted to change your password, you would click on the word "Password" in the left column of the Account Information section. This would take you to a page prompting you for your new password. The only thing you can't change is your Account Type.

Please be aware that changing your e-mail address will result in your "Login" information being different!


What are 'Programs'?

Your Current Programs list contains any Concept Keys programs you are currently enrolled in (or past programs that are still accessible). By clicking on one of them you will be taken to the Available Keys and Quizzes for that program. This not only provides you a list of the current keys, but also some report information gathered at the bottom of that page.


How does my To Do List work?

The To Do List is a list of all the items you have yet to complete for each of the programs you are enrolled in. If you click on the name of the program, you will be taken to the available keys and quizzes page for that program. If you click on an item directly, you will be taken to that specific item.