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| Communicating Clearly: How to Get People to Understand What You Really Mean by Dr. Will Powers Successful communication is absolutely essential to organizational success. This Program provides a solid look at 50 Key communication techniques, one each day. Each Key presents a way for you to help others grasp what you really mean. Each Key is quickly described and explained in a brief micro-lesson delivered right into the working environment. Written in a conversational, fresh style, each micro-lesson offers a real-world perspective and is very easy to understand. Filled with the pragmatic components of clear communication outcomes, participants will immediately see ways to apply selected Keys. $150.00 USD per Participant (Quantity Discounts Available) The Certification Achievement Package is available for an additional $50.00 USD. Sample Keys and Micro-LessonsClick here for an overview in PDF 1 |
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Listening Effectively: How to Understand What Others Really Mean by Dr. Will Powers Understanding what others really mean is the number one skill tied to organizational success. This Program is written for participants who want to reduce errors caused by costly misunderstandings. A wide variety of practical ways to help others be more effective communicators are presented in easily understandable language that can be immediately utilized in a wide variety of situations. When understanding is important, small improvements make the difference across the entire organization. Everyone wins with this Program. $150.00 USD per Participant (Quantity Discounts Available) The Certification Achievement Package is available for an additional $50.00 USD. Sample Keys and Micro-LessonsClick here for an overview in PDF 1 |
| Projecting A Positive Attitude: How to Get People to Recognize Your Real Potential by Dr. Will Powers This special program is emerging at a time when organizational leaders clearly need and value positive attitudes across the workforce more than ever before. Frequently employees are frustrated when not being recognized for what they consider to be an excellent positive attitude. Now, employees will understand that Key behaviors and actions have critical communication value that result in such perceptions. Employees will appreciate the recognition and leaders will value the organizational culture’s perspective on work life. $150.00 USD per Participant (Quantity Discounts Available) The Certification Achievement Package is available for an additional $50.00 USD. Key 02: Be competent, professional and caring!Click here for an overview in PDF 1 |
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Becoming a Solution-Maker: How to Get People to Understand Your Value by Dr. Will Powers Orienting your workforce toward increasing their ability to be recognized as a solution-maker will have a major impact upon the work environment, and the ultimate individual career success of your employees and your leaders. Your organization needs solution-makers, not problem-makers. The difference in morale, teamwork, and productivity will be significantly more positive as the workforce takes a solution-orientation rather than a problem-orientation. This program is very beneficial for organizations where solution-oriented employees are essential to organizational success. $150.00 USD per Participant (Quantity Discounts Available) The Certification Achievement Package is available for an additional $50.00 USD. Key 02: Develop personal pride in your organization!Click here for an overview in PDF 1 |
| Leadership During Challenging Times: How to Establish a Solid Foundation by Stephen Shelton, M.B.A. Leaders need all the help they can get. We all know how challenging it is to lead in today's world. Beginners have no idea of what works. More experienced leaders never look to see how they can improve. Everything in leadership starts and ends with fundamental details. This program allows each level of leadership to examine (or to re-examine) the extent to which one of these Keys would improve their ability to lead. Excellent for people with a desire to become effective leaders. $150.00 USD per Participant (Quantity Discounts Available) The Certification Achievement Package is available for an additional $50.00 USD. Key 09: Avoid micro-managing!Click here for an overview in PDF 1 |
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Improving Customer Service Relationships by Dr. Margaret Fitch-Hauser Organizations do not exist very long without positive customer service relationships. Employees who develop an approach to customer service that supports that relationship will find their career potential growing. Sometimes customers can be a challenge. It is helpful to have the support of the organizational leaders and quality information and training to maintaining employee pride, self-confidence, and professionalism while simultaneously managing unique customer situations. These Keys will contribute to developing an organizational culture where customer relationships are highlighted. Outstanding for everyone in a customer contact position. $150.00 USD per Participant (Quantity Discounts Available) The Certification Achievement Package is available for an additional $50.00 USD. Key 07: Take a 'how can I make it right' approach!Click here for an overview in PDF 1 |
| Avoiding Perceptions of Sexual Harassment by Steven C. Judice, J.D. Every organization benefits when the workforce is secure in feeling valued, comfortable with feelings of physical and psychological safety, and proud of where they work. This program offers the foundational elements to creating a culture of value, safety, and pride as personified by the organization's leadership. The Keys send a message to all employees that the organization is completely opposed to sexual harassment and cares about the well-being of everyone. These are the factors that drive people to excel, to go the extra mile, and to commit to quality. Essential for all employees with leadership opportunity. $150.00 USD per Participant (Quantity Discounts Available) The Certification Achievement Package is available for an additional $50.00 USD. Key 07: Perception is in the eye of the beholder!Click here for an overview in PDF 1 |
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Equality and Opportunity For All: Inclusiveness Wins! by Cornell Thomas, Ed.D. The highest quality of workforce productivity happens only when everyone is on the same page with each other. Employees who know their culture is fair and equal for everyone work both better and harder. This program provides the fundamental elements required to move your workforce toward an inclusive culture where diversity and differences come together to produce the work environment with the greatest opportunity for personal and organizational success. $150.00 USD per Participant (Quantity Discounts Available) The Certification Achievement Package is available for an additional $50.00 USD. Key 06: Actively seek more points of view Student Services Edition Student EditionClick here for an overview in PDF 1 Click here for an overview in PDF (Student Services Edition) 1 Click here for an overview in PDF (Student Edition) 1 |
| The Teamwork, Loyalty, and Commitment Development System: A Guidebook for the Concept Keys Program Coordinator and Team by Dr. Will Powers, Project Coordinators, and Teachers This system provides you, your project coordinator, and your project team with foundational guidelines for developing an internal improvement support project. Such a project produces a maximally productive environment for improvement by everyone in your organization. With a solid, employee-determined internal support system for employee improvement, Concept Keys Programs will produce outstanding results with additional cultural development benefits. With Program prepayment, this e-manual is offered at no cost including rights for duplication and distribution in electronic or paper form to the Project Team Coordinator and Team members as well as selected leaders to aid in the success of the Project. $49.95 USD |
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